Shipping & Returns

Shipping

BRUL HERBALS uses Australia Post to deliver orders within Australia and overseas.

Delivery within Australia:

We offer free shipping for orders over $50 within Australia. Orders under $50 will be charged a shipping rate of $7.95.

International delivery:

We offer free shipping for international orders over $100. Orders under $100 will be charged a shipping rate of $14.95 for New Zealand and $30 for rest of the countries.

Standard delivery within Australia takes between 2 to 6 business days, international delivery can be up to 28 business days once the order has been placed and paid for.

Please note that all custom fees for international orders have to be borne by the buyer.

 

Returns & Refunds

We want you to be completely satisfied with your Brul Herbals purchase. If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded.

All returns to be sent to:

BRUL HERBALS

PO Box 277
WANDONG VIC 3758

 

Once items are received and checked for tamper, we will refund you the total order amount via our payments systems. Please bear in mind that our Payment Gateways do take 5-10 business days to clear the funds. But we will be updating and you throughout the process.

If you place an order on the website and pay for it, but immediately want to cancel before it has been dispatched, please get in touch with us on info@brul.com.au. We will work on providing you with the full refund via our payment gateway processor, however it can take up to 5-10 business days to process the funds.